I. Introduction

THE BELLEVUE MANILA (“we”, “us”, “our”) respects your privacy and is committed to protecting the privacy and security of the personal information/data you provide to us or that we collect about you when you use our website www.thebellevue.com, our mobile application/s, other online products/services, and/or during face-to-face transactions during inquiries and/or availing our products/services (“Site”), when you contact guest services, or when you otherwise interact with us.

We are aware of our responsibilities to protect your personal data, to keep it secure, and to comply with the provisions of Republic Act 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations (IRR), NPC Circulars and Advisories, and other applicable privacy and data protection laws nationwide.

This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. Without your immediate objection and/or with your continued transaction with THE BELLEVUE MANILA and/or availing of our offered products/services upon reading this Privacy Policy, it is considered that you consent to its terms. You will be asked to consent to the terms of this Privacy Policy when making a reservation, joining, registering for events or promotions, or otherwise corresponding with us via the Site or where required under applicable law.

What is Personal Data?

Personal data refers to all types of:

• Personal Information – any information from which the identity of an individual is apparent or can be reasonably and directly ascertained.
• Sensitive Personal Information – personal information about an individual’s race, ethnic origin, marital status, age, color, affiliations, health, education, genetic or sexual life, legal proceedings, government-issued identifiers, and other classified information.
• Privileged Information – information constituting privileged communication under the Rules of Court and other pertinent laws.

II. Types of Personal Data We Collect

Information You Provide to Us

We collect personal data (including personal and sensitive personal information) you provide directly to us, including:

• Complete name, contact information, identification, date of birth, nationality.
• Information relating to your children, residential/permanent address, passport, and visa information.
• Guest stay information, including hotels stayed, dates of arrival/departure, goods/services purchased, special requests, service preferences, and communication records.
• Payment details, membership information, account details, and frequent flyer or travel partner program affiliations.
• Information necessary to fulfill special requests, reviews, feedback, and opinions about our services.
• Information collected through CCTV, automated access control systems, and other security systems.
• Any other personal data you choose to provide.

Information We Collect Automatically

When you access or use the Site, we automatically collect personal data, including:

• Log Information: Browser type, access times, pages viewed, IP address, and referring page.
• Device Information: Hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: Device location data (can be disabled, but may affect functionality).
• Cookies and Tracking Technologies: Small data files to improve Site experience and track usage.

Information from Other Sources

We may obtain personal data from our hotels, third-party service providers, and public sources to manage our relationship with you.

III. How We Use Your Personal Data

We may use your personal data for:

• Performance of Agreements: Process hotel/restaurant reservations, administer check-in/out, fulfill contractual obligations, and respond to inquiries.
• Legitimate Commercial Interests: Personalize services, develop products, administer membership programs, monitor Site usage, conduct market research, and ensure guest safety.
• Legal Obligations: Comply with government regulations and maintain records.
• Consent-Based Use: Facilitate direct marketing and promotional communications with your consent.

Mandatory personal data is required for reservations, program enrollments, or inquiries to process requests or comply with legal obligations.

IV. Disclosures of Your Personal Data

We may share your personal data with:

• Affiliates and hotel operators for operational purposes.
• Third-party payment processors, IT, marketing, and other service providers.
• Travel agents, employers, or group organizers for contractual obligations.
• Law enforcement, courts, or regulatory bodies as required by law.
• Advisors (accountants, auditors, lawyers) to manage business and comply with regulations.
• Other parties with your consent or as permitted by law.

V. Safekeeping of Your Personal Data

We enforce strict security measures, including:

• Secured servers, firewalls, and encryption.
• Restricted access for authorized personnel only.
• Strict data privacy and information security policies.

Your personal data may be transferred to and stored at the hotel you visit, accessed by designated personnel, or transferred to jurisdictions with adequate protection. You are responsible for ensuring the accuracy of submitted data.

VI. Retention of Personal Data

We retain personal data as required by law or for business purposes, including:

• 50 years for documents proving real estate ownership.
• 25 years for documents proving company/hotel ownership.
• 10 years for tax compliance (solid form).
• 5 years for tax compliance (digital form).
• 2 years for unclassified documents.
• 6 months for internal operation journals (varies by department).
• 3 months (minimum) for internal operation journals.
• 1 month for CCTV footage with no incidents.

Data is securely destroyed when no longer needed.

VII. Direct Marketing

With your consent, we may use your contact information for marketing communications. You may opt-out at any time by following unsubscribe instructions or contacting us at (+632) 8 771 8181 or [email protected].

VIII. Rights of Data Subjects

Under the Data Privacy Act of 2012, you have the following rights:

• Right to be Informed: Know when your data is processed.
• Right to Object: Refuse or withdraw consent for data processing.
• Right to Access: Obtain details about your data and its processing.
• Right to Correct: Dispute and correct inaccurate data.
• Right to Erasure: Request removal of outdated or unlawfully obtained data.
• Right to Damages: Seek indemnification for damages due to data misuse.
• Right to Data Portability: Move or transfer your data.
• Right to File a Complaint: Report violations to the National Privacy Commission.
• Transmissibility of Rights: Heirs may invoke your rights after your death or incapacity.

IX. Our Commitment to Data Security

We implement reasonable physical, technical, and organizational measures to protect your personal data, and we require our third-party service providers to do the same.

X. Warranties and Disclaimer

We cannot fully guarantee uninterrupted Site functionality due to unforeseen incidents (e.g., cybercrimes, natural calamities). We are not liable for damages resulting from such events beyond our control.

XI. Children and Minors

We do not knowingly collect personal data from minors unless required by law. Minors may use our Site only with parental or guardian permission.

XII. Third-Party Sites

Our Site may link to third-party websites or resources. We are not responsible for their privacy policies or data collection practices.

XIII. Contact Us

For questions or to update your data, contact our Data Protection Officer:

Email: [email protected]
Address: North Bridgeway, Filinvest City, Alabang, Muntinlupa City, Philippines 1781

XIV. Changes to the Privacy Policy

We may update this Privacy Policy, with changes posted on the Site. Continued use of the Site after changes constitutes acceptance.

XV. Governing Law

This Privacy Policy is governed by the laws of the Philippines. Disputes shall be resolved by arbitration in Muntinlupa City, Metro Manila, in accordance with the Data Privacy Act of 2012.

Cookies Policy

I. What is a Cookie?

Cookies are small text files stored on your device to enhance your experience on our Site. If you do not wish to accept cookies, stop using the Site or disable cookies, but this may affect functionality.

II. Cookies Used on the Site

We use session cookies to monitor usage and advertising cookies to track visits and links accessed. These help us identify you as a unique user.

III. Governing Law

This Cookies Policy is governed by the laws of the Philippines. Disputes shall be resolved by arbitration in Muntinlupa City, Metro Manila, per the Data Privacy Act of 2012 and Alternate Dispute Resolution Act of 2004.

IV. Contact Us

For inquiries, contact our Data Protection Officer:

Primitivo A. Vallejos III
The Bellevue Manila
5139 North Bridgeway Avenue, Filinvest City, Alabang, Muntinlupa City
Metro Manila, Philippines 1781
Email: [email protected]

If you believe your data is mishandled, you may file a complaint with the National Privacy Commission: https://privacy.gov.ph.