In line with the current pandemic, we are constantly updating our cancellation policy to offer you as much flexibility and comfort as possible.
Our policy is subject to local regulations, other government restrictions, and variations applicable to the hotel legal entity.
Rest assured we continue to monitor COVID-19 situation closely, and let you book at ease and with confidence.
Kindly contact us directly for further details.
5139 North Bridgeway, Filinvest City,
Alabang, Muntinlupa City,
Philippines 1781
Phone Number: (+632) 8771 8181
Fax Number: (+632) 8771 8282
Email: [email protected]
The Grand Deluxe Room is a 46-square meter room with 1 king bed, and a panoramic bathroom with a tub and a separate shower area.
The Bellevue Manila always give us excellent service that is why we keep coming back. All staff are friendly, accomodating and jolly especially Mr. Pen Malimata. We really enjoyed our stay and look forward to our next one. It really feels like we are home because we feel the comfort and security like our own home
Best experience any family could get. Accomodating and hospitable staffs and crew, the place was also very beautiful, relaxing, and vast. The food here also was very delicious, compliments for the cook. Highly recommended
Have stayed here for 2 nights the past holyweek. Excellent staff service, clean and comfy rooms, great ammenities with 2 pools to choose from and wide choices from the buffet breakfast to start your day right. Definetely will be coming back!
The rooms are spacious and comfortable to stay in. The comfort room has tub to bath with and another separate glass room for shower area. Breakfast is great. The best shuttle service provided which can pick you up for your own convenience.
I. Introduction
THE BELLEVUE HOTELS AND RESORTS (“we”, “us”, “our”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.thebellevue.com or our mobile application and other online products and services (“Site”), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with the Data Privacy Act of 2012 (“R.A. 10173”), its Implementing Rules and Regulations (IRR), and other applicable privacy and data protection laws.
This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. This Privacy Policy gives effect to our commitment to protect your personal data and serves as the guidelines to be observed by all of the hotels, resorts and properties managed and/or operated by THE BELLEVUE HOTELS AND RESORTS or its affiliates and subsidiaries.
You will be asked to consent to the terms of this Privacy Policy when making a reservation, joining, registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law.
What is Personal Data?
Personal data refers to all types of:
Personal Information – “any information, whether recorded in material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual;”
Sensitive Personal Information – “personal information about an individual’s race, ethnic origin, marital status, age, color, religious/philosophical/political affiliations, health, education, genetic or sexual life, legal proceedings, government issued identifiers and other information specifically established by an executive order or an act of congress to be kept classified;” and
Privileged Information – “any and all forms of information which, under the Rules of Court and other pertinent laws, constitute privileged communication, such as, but not limited to, information which a person authorized to practice medicine, surgery or obstetrics may have acquired in attending to a patient in a professional capacity.”
II. Types of Personal Data We Collect
Information you provide to us: we collect personal data (including where applicable personal and sensitive personal information) you provide directly to us. This includes:
III. Information We Collect Automatically When You Use the Site:
When you access or use the Site, we automatically collect personal data about you, including:
Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy.
How We Use Your Personal Data
We may use your personal data for the purposes set out below.
IV. Disclosures of Your Personal Data
We may share your personal data:
V. Safekeeping of Your Personal Data
THE BELLEVUE HOTELS AND RESORTS strictly enforces its Privacy Policy. It has implemented technological, organizational and physical security measures to protect personal data from loss, misuse, unauthorized modification, unauthorized or accidental access or disclosure, alteration or destruction. The Company uses safeguards such as the following:
Your personal data will be transferred to, and stored at a location found in the hotel in which you stay or visit. It will also be accessed and processed by our designated personnel. Your personal data will only be transferred to locations outside of the hotel where we are satisfied that adequate or comparable levels of protection are in place to protect personal data held in that jurisdiction, and when we are required to do so, with your consent.
Data subject are primarily responsible for ensuring that all personal data submitted are accurate, complete and up to date. From time to time, the Company requests update data; it is important that subjects cooperate and provide the same.
The Company takes reasonable steps to make sure that the personal data it collects, generates, uses or discloses are accurate, complete, and up to date.
VI. Direct Marketing
From time to time, we would like to use your name, e-mail address, mobile phone number, and other relevant contact information to send you either via e-mails, SMS messages, telephone calls, push notifications, post, or social media (e.g. Facebook) information that we think may be of interest to you, including about our hotels, products and services, news about our programs, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.
You may opt-out from receiving marketing communications at any time, free of charge, by following the unsubscribe instructions contained in the marketing communications or contacting THE BELLEVUE HOTELS AND RESORTS thru (+632) 8 771 8181 or [email protected]. If you opt out of these communications, we may still send you non-promotional communications, such as those about your reservation, unless we are prohibited from doing so by applicable laws.
VII. Retention of Personal Data
To the extent required by law, we take reasonable steps to destroy, personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes. In any event, we do not retain your personal data for longer than two (25) years, subject to local laws and regulations.
VIII. Rights of data subjects under the Data Privacy Act of 2012?
Under Republic Act No. 10173, or the Data Privacy Act of 2012, individuals whose personal information is collected, stored and processed are called “data subjects”. They are accorded rights and may invoke the law against abuses committed by the receiver of data.
Right to be Informed – means that the data subject has the right to know when his or her personal data shall be, are being, or have been processed. Collection and processing of data without the data subject’s knowledge and explicit consent is made unlawful, and entities in possession of personal data is obligated to inform the data subject of any breaches or compromises in their data.
Right to Object – requires that the consent of the data subject be secured in the collecting and processing of his or her data. It grants the data subject the choice of refusing to consent, as well as the choice to withdraw consent, as regards collection and processing. As earlier stated, any activity involving a data subject’s personal data without his or her consent is deemed illegal.
Right to Access – involves being able to compel any entity possessing any personal data to provide the data subject with a description of such data in its possession, as well as the purposes for which they are to be or are being processed. Furthermore, other details regarding the processing of their information may be obtained, such as the period for which the information will be stored, and the recipients to whom the information may be disclosed. This must be complied with in an easy-to-access format, accompanied by a description in plain language.
Right to Correct or Rectification – allows the data subject to dispute any inaccuracy or error in the personal information processed, and to have the personal information controller correct it immediately. In line with this, the personal information controller must ensure that the new and the retracted information will be accessible, and that third parties who received the erroneous data will be informed, upon the request of the data subject.
Right to Erasure or Blocking – allows the data subject to suspend, withdraw or order the blocking, removal, destruction of his or her personal information from the personal information controller’s filing system upon discovery and substantial proof that the personal information are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected. This is akin to the recognized right to be forgotten.
Right to Damages – entitles the aggrieved data subject to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of his or her personal information.
Right to Data Portability – enables the data subject to obtain and electronically move, copy, or transfer personal data for further use. This also carries out another policy behind the law–ensuring the free flow of personal information.
Right to File a Complaint – if you feel that your personal information has been misused, maliciously disclosed, or improperly disposed, or that any of your data privacy rights have been violated, you have a right to file a complaint.
Transmissibility of Rights of the Data Subject – means that the lawful heirs and assigns of the data subject may invoke the rights of the data subject for, which he or she is an heir or assignee at any time after the death of the data subject or when the data subject is incapacitated or incapable of exercising the rights as enumerated in the immediately preceding section.
IX. Our Commitment to Data Security
We have in place reasonable technical and organizational measures to prevent unauthorized or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third-party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorized or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.
X. Warranties and Disclaimer from liability due to Electronic Communication Failure.
We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages, of whatever kind, direct or indirect, that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses or due to acts of God.
XI. Children and Minors
Except where required by local laws, we do not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian.
XII. Third Party Sites
The Site may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware that they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these sites.
XIIL. Contact Us
If you have any questions or inquiry about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please contact our data protection officer by e-mail at [email protected] or by mail at North Bridgeway, Filinvest City, Alabang, Muntinlupa City, Philippines 1781.
XIV. Changes to the Privacy Policy
We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted in the Site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Updated versions of this Privacy Policy will include the date of the revision at the end of this Privacy Policy so that you are able to check when the Privacy Policy was last amended. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site. Continued use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.
XV. Governing Law
This Privacy Policy is governed by and shall be construed in accordance with the laws of the Philippines.
Any disputes arising in connection with this Privacy Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Privacy Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Data Privacy Act of 2012 (RA 10173) and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.
Last Updated: May 16, 2023
This policy (“Cookies Policy”) is issued by THE BELLEVUE HOTELS AND RESORTS (referred to as “we”, “us”, “our”). This Cookies Policy applies to our use of cookies in connection with our website www.thebellevuemanila.com (“Site”).
By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.
If you do not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies, but this may affect the functionality of the Site.
I. WHAT IS A COOKIE?
After you enter the Site, the Site will make use of “cookies”. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g. your computer, smartphone or tablet – like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies but this may affect the functionality of the Site.
II. COOKIES USED ON THE SITE
We use cookies which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed while you use the Site.
Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These cookies help us identify you as a unique user (by storing a randomly generated number).
III. GOVERNING LAW
This Cookies Policy is governed by and shall be construed in accordance with the laws of the Philippines.
Any disputes arising in connection with this Cookies Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Cookies Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Data Privacy Act of 2012 (R.A. 10173) and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.
IV. CONTACT US
Should you have any other inquiries, feedback, concern, clarification, and/or complaints you can always contact us and/or reach the Common Data Protection Officer (DPO) through the following contact details:
Marites J. Canada
DPO
BH&R (Bellevue Hotels & Resorts)
North Bridgeway, Filinvest City, Alabang, Muntinlupa
Metro Manila, Philippines 1781
Telephone: (632) 8 771 8181 | Fax: (632) 8 771 8282
In case any data subject considers our processing of his/her personal data to be inconsistent with applicable data protection law, a complaint maybe lodged with the local supervisory authority for data protection or before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To improve our website in order to better serve you.
• To quickly process your transactions.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process reservations and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Third party links
At this time, we do not include or offer third party products or services on our website.
Questions
If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
This Privacy Policy is effective as of 2015-01-20
This policy (“Cookies Policy”) is issued by THE BELLEVUE HOTELS AND RESORTS (referred to as “we”, “us”, “our”). This Cookies Policy applies to our use of cookies in connection with our website www.thebellevuemanila.com (“Site”).
By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.
If you do not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies, but this may affect the functionality of the Site.
I. WHAT IS A COOKIE?
After you enter the Site, the Site will make use of “cookies”. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g. your computer, smartphone or tablet – like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies but this may affect the functionality of the Site.
II. COOKIES USED ON THE SITE
We use cookies which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed while you use the Site.
Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These cookies help us identify you as a unique user (by storing a randomly generated number).
III. GOVERNING LAW
This Cookies Policy is governed by and shall be construed in accordance with the laws of the Philippines.
Any disputes arising in connection with this Cookies Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Cookies Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Data Privacy Act of 2012 (R.A. 10173) and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.
IV. CONTACT US
Should you have any other inquiries, feedback, concern, clarification, and/or complaints you can always contact us and/or reach the Common Data Protection Officer (DPO) through the following contact details:
Marites J. Canada
DPO
BH&R (Bellevue Hotels & Resorts)
North Bridgeway, Filinvest City, Alabang, Muntinlupa
Metro Manila, Philippines 1781
Telephone: (632) 8 771 8181 | Fax: (632) 8 771 8282
In case any data subject considers our processing of his/her personal data to be inconsistent with applicable data protection law, a complaint maybe lodged with the local supervisory authority for data protection or before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph
